Workwise uses the term device management to refer to the setup, maintenance and monitoring of the devices (tablets and printers) associated with your Workwise account. The types of devices and how many devices you have will depend on two things:Read More
Note: To use any Workwise product, you’ll also need to access your web dashboard. This requires a computer (or tablet/mobile device with a web browser) and an Internet connection.
To use Visitors, you must have a tablet. This tablet will be the kiosk your visitors use when they sign in. If you’d like to print visitor badges, you’ll need a supported Brother printer. Badge printing is available and is an optional feature. If you do not want to print badges, a printer is not required.
Device management allows you to connect any tablet to any Workwise location. The act of connecting a tablet with your location is called pairing. When a tablet is paired to a location, visitors that sign in on that tablet create entries for that location (i.e., they will appear on the location’s dashboard and in visitor logs).
You can pair multiple tablet to one location. With multiple tablets at one location, multiple visitors can sign in at the same time, and their entries are created for the same location simultaneously.
You’ll pair each tablet to your location using a device pairing code. This is a six digit code that appears on the tablet when it’s not paired to an Workwise account. You’ll type this code into your devices page to pair the tablet to your account.
You can pair new tablets, view connected tablets and monitor their status from your dashboard.
Learn about the hardware you will need to use Workwise for visitor sign-in or delivery management.
Depending on which Workwise products you’re using, there are different hardware requirements. This article outlines what hardware is required and which models are supported.Read More
To use any Workwise product, you’ll also need to access your web dashboard. This requires a computer (or tablet/mobile device with a web browser) and an Internet connection.
To use Workwise Visitors Management, you must have a tablet or any other tablet. If you’d like to print visitor badges, you must also have a supported Brother printer and badges. We recommend using a tablet stand for your sign-in tablet, but it is not required.
Learn how the basics of how the Visitors kiosk works with your location.
The Visitors kiosk is the tablet your guests will interact with when they arrive at your location.Read More
There’s no need to configure any settings directly on the tablet. All settings are configured in your dashboard. When you pair a tablet with a specific location, it automatically loads all of your preferred account configurations. Pairing is the term we use for connecting a tablet with a location. Pairing is also done on your dashboard.
Once the tablet is paired to your location, you’re ready to start signing in visitors. Visitors that sign in on that tablet create entries for that location (i.e., they will appear on the location’s dashboard and in visitor logs).
If you need to unpair a tablet from a location, that’s easy to do too. Once you unpair it, you’re free to pair it to another location or use as you wish.
You can pair multiple tablets to one location. With multiple tablets at one location, multiple visitors can sign in at the same time, and their entries are created for the same location simultaneously.
The tablet must be connected to Wi-Fi for visitor entries to appear in the visitor log in real time. When the tablet is connected to Wi-Fi, it’s considered operational.
The Visitor kiosk can also operate in offline mode. Visitors can still sign in if your tablet is offline, but their entries will be stored temporarily on the tablet. Any stored entries can be uploaded to the visitor log when the tablet reconnects to Wi-Fi.
In most traditional use cases, offline mode works like a safety net if your Wi-Fi connection temporarily drops. But, some customers choose to use the tablet in offline mode if they’re having visitors sign in at a conference booth or outdoor event.
Learn how to set up a tablet to work as your visitor sign-in kiosk.
1. On your tablet, open the App Store. Search for and download the Workwise Visitor Management app.
2. Open the Workwise Visitors Management app.Read More
3. Find the six digit device pairing code.
4. On your dashboard, go to Company profile > Devices.
5. Type your device pairing code into the field.
6. click activate, your tablet will pair. This may take a few moments.
We strongly recommend using a tablet stand to prop up your tablet, making it easier for visitors to sign in.
If tablets become disconnected from Wi-Fi, visitors can still sign in. Learn how the tablet operates offline in this article.
When your tablet is connected to Wi-Fi, entries appear on your visitor log automatically as guests sign in.Read More
If the tablet is not connected to Wi-Fi, visitors can still sign in on the tablet, but entries have no way of being “sent” to your visitor log when there is no Internet connection. Instead, entries are stored directly on the tablet when it is offline. We refer to these as queued entries.
The next time the tablet connects to Wi-Fi, these queued entries can be uploaded to your visitor log in the order that they were created (oldest to newest) from the app. Depending on how many entries were queued, this may take several minutes.
All information for queued entries will appear just like a regular visitor entry. The sign-in date and time will appear as the time the visitor signed in, not the time and date the entry was uploaded.
When the tablet is offline, host notifications will not be sent and pre-registration details will not automatically appear on the tablet. Depending on your network configuration, badge printing may also be compromised.
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